Odigo Sales brochures
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Odigo Connectors
Brochure
Odigo Partners
Brochure
Customer Experience Brochure
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Resource library
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Odigo helps large organisations connect with individuals through world-class, cloud-based contact centre solutions. Its cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for its customers and a satisfying, engaging experience for service agents.
Odigo serves more than 400,000 agents and business users globally. With a 25-year history of industry firsts, Odigo has more than 250 clients around the world.
Analyst reports
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our website for more information.
Analyst | 2021 Gartner® Magic Quadrant™
Frost & Sullivan| Frost Radar™: EU CCaaS Market, 2021
Analyst | ISG Provider Lens™ CCaaS 2022
Download the report to learn what Gartner® says about Odigo as a 2021 Magic Quadrant™ visionary. Discover how we can help enhance your CX.
Openness, scalability and robustness are recognised as Odigo’s main strengths in the Frost Radar™: European Contact Centre as a Service Market, 2021.
Odigo is named Global Leader for the third consecutive year in the ISG Provider Lens™ CCaaS 2022. Download the report to see why.
Find out how Odigo can be integrated with third party systems to bridge the gap between your organisation and relevant information stored among your various providers.
Join forces with a market leader who understands your needs and supports your vision. As an experienced enterprise market leader, we provide
the keys to ensure your continued growth.
Learn how Odigo provides an omnichannel experience at every stage of the customer journey and how we support all customer interactions, on both voice and digital channels.
Odigo Concierge
Brochure
Odigo Contact Centre Brochure
Odigo for Salesforce Brochure
Learn why choosing Odigo means choosing a solution that provides businesses’ customers with the accessibility, responsiveness and self-service they are seeking.
Odigo is designed to cope with any channel, blending them seamlessly into a coherent customer experience. Customer can connect to the agent that's best suited to help them.
Salesforce and Odigo have been working together for more than 5 years, helping over 30 large companies. This partnership in customer relations will help you deliver the best possible service.
Odigo Research & Guides
Download our reseach reports and practical guides or visit our website for more information.
Frost & Sullivan Executive Brief
A Human-Centred Approach to Creating Lasting Customer and Employee Relationships
The UK Contact Centre Decision-Maker's Guide
Odigo-Davies Hickman | AI for CX eBook #3
CX is vital to creating value in this new era. Product/service quality is no longer the only consideration; customers’ emotions and experiences while using products/services are equally important. Businesses from all sectors are improving and personalising experiences and interactions using technology.
The 20th annual edition of the UK's largest study of contact centres, based on interviews with over 200 UK contact centres. The 450-page report gives you facts and hard data about every aspect of UK customer experience management, technology and strategy - with sections on remote working, AI & machine learning, customer personalisation, digital channels and agent engagement.
EBook no. 3 will offer insight into how business leaders can reach their customer experience objectives with AI. We look at which areas are attracting the interest of experienced business leaders and which applications look set to be high-priority investment areas.
Odigo-Davies Hickman | AI for CX eBook #1
Odigo-Davies Hickman | AI for CX eBook #2
Odigo | A practical guide for Insurance
The second eBook looks at the challenges, lessons and opportunities for companies that have adopted natural language processing (NLP) solutions in their work environments and customer-facing business channels.
How does EU business leaders perceive the role artificial intelligence (AI) in the contact centre? The first eBook looks in-depth at where EU businesses stand on AI for CX now and what has changed since last year.
How can insurance companies unlock the power of data and derive business value from it without compromising on security? Discover 4 key steps to optimise how contact centres harness their data.
Odigo | A practical guide for Financial Services
Odigo | A practical guide for Utilities
Odigo | A practical guide for Retail
This practical guide explores why migrating to a cloud-based CCaaS solution helps meet customer experience expectations as they evolve.
The practical guide looks at the ways agents and technology can be harnessed more efficiently to meet your organisations' goals with any of these four potential strategies.
Find out how any retailer can utilise these four simple steps to inspire customer loyalty in their customer base.
Odigo eBook | Deploying AI ethically in the contact centre
Odigo eBook | How to serve vulnerable customers
Odigo eBook | Contact centre agent wellbeing
Explore how to leverage CCaaS to implement practical AI ethics to enhance CX in our eBook.
This eBook highlights the key ways organisations can create a holistic vulnerable customer strategy.
Learn how wellbeing initiatives can impact on a positive contact centre culture and the delivery of excellence CX.
Analyst | Frost & Sullivan virtual think tank article
CCMA | Voice of the Contact Centre Customer 2022
ContactBabel | 2022 ContactBabel Decision-Maker's Guide
Frost & Sullivan gathered UK-based thought leaders to discuss customers’ digital expectations in 2022 and beyond. Get their insights in this article.
What to customers really think about contact centres today? The annual CCMA research provides insights into customer behaviours and options about contact centre customers.
This major annual report studies the performance, operations, technology and HR aspects of UK contact centre operations.
CCMA | Supporting vulnerable customer in the contact centre
Odigo | Elevating agent performance
Odigo | How is tech reinventing CX in the Insurance industry
This paper provides contact centres with insights into vulnerable people and how to develop contact centre strategies to support them.
The key differentiator in contact centre performance begins and ends with the professional expertise and human touch of qualified agents.ere
Technological breakthroughs have multiplied in recent years, not least in the insurance sector, with innovations that contribute to making the world of customer relations much more “human”! Here is an update on these innovations.
Odigo | How will AI and data shape tomorrow's CX?
Odigo | The call centre in an era of conversation
ContactBabel | The UK contact centre decision-makers' guide 2019 - 2020
It is evident that data must play an instrumental role in any organisation, both internally and externally. Technology is a major factor, but above all, personalisation means data.
Look ahead to a new generation of phone journey sustained by a range of automation systems that support the advisor and, above all, provide a positive customer experience.
This chapter looks at the ways in which the business can tailor the interaction to the customer’s requirements, from identifying who they are and how they prefer to be treated, to dynamic changes within the conversation itself to enable a better outcome.
Davies Hickman | How UK businesses are using AI for CX
Frost & Sullivan | The Future of Customer Experience
Davies Hickman | AI for CX, a look at European businesses
Most business executives emphatically back AI for CX whilst most respondents in this independent research agree that investing in AI for CX is vital in the future success of their business.
This whitepaper looks at the latest developments in customer experience (CX), including changes accelerated by the COVID-19 pandemic. It draws on the most recent research to understand in which ways change is occurring.
This unique research explores the extent to which business executives want to invest in artificial intelligence (AI) technologies in order to positively impact the customer experience (CX) provided by their organisations.
Odigo | A practical guide for automation in the Utilities sector
CCMA | Voice of the Contact Centre Consumer 2021
Odigo | A practical guide to help tourism build back better
Today more than ever, the utilities sector is under pressure in the UK. Amid an increasingly competitive environment and while the world is increasingly becoming digital-first, contact centre managers are eager to leverage automation to enhance operational efficiency, increase customer experience (CX) and raise agent engagement.
How should contact centres respond to changing customer attitudes and behaviours? 2021 Voice of the Contact Centre Consumer, Call Centre Management Association’s (CCMA) latest annual research, provides you with answers to the most pressing questions contact centres face today.
Many businesses are still reeling from the effects of COVID-19, and none more so than those from the travel and tourism industries. As the travel industry seeks to promote a more futureproof model, the importance of customer experience (CX) in tourism has never been higher